A Singapore headquartered technology organisation with global presence and a market leader in innovative consumer products.
The challenge
Our client has grown rapidly and organically following the successful launch of several highly popular products and faced the challenge of consolidating its large and fragmented supplier base for its facilities management services.
Our client sought to improve the efficiency and effectiveness of its FM operations across its manufacturing facilities, research labs and offices spanning Asia Pacific, EMEA and Americas regions.
Our approach
We undertook a comprehensive assessment to understand the current state of our client’s FM services and their strategic priorities. This phase involved
- extensive stakeholder interviews,
- data analysis,
- and benchmarking against industry best practices.
Based on the insights, we developed a tailored strategy to transform our client’s FM function into a best-in-class service that seamlessly supports it business objectives.
Outcomes
With the adoption of our proposed strategy to achieve cost efficiencies, improve service quality and overall facilities management excellence across their global footprint, our client has retained us to support in the implementation of procurement of CRE services, systems and re-design of operating model.
We have developed a robust roadmap and are in midst of executing the plan to achieve the priorities to consolidate the supplier base, redesign its operating model, and leverage technology-enabled solutions to enhance service delivery.
