Incendium partnered with a north star client of ours to enhance Strategic FM services across the Americas and EMEA regions.
Challenges
In the Americas their Gen One outsourcing FM contract lacked mechanisms to drive strategic performance.
In EMEA, while FM service delivery was more mature, a go-to-market approach was needed to adopt the latest strategies and improve performance in the new version contract.
Both projects aimed for global consistency and strategic direction, linked by key performance indicators that provided regional nuances but aligned with global operational goals.
Solutions
- Developed initial strategies with key stakeholders to establish clear and precise service expectations.
- Conducted a full soft market test to understand supply chain capabilities.
- Proceeded with a full RFP, selection, supported contract award, and mobilisation.
Both projects, running in parallel, took two years and resulted in new FM contracts with strategic levers and controls to drive change and performance, leading to significant cost reductions.
Our ongoing partnership
This project is one pillar of our decade-long work with the client. Other activities include developing and implementing their ESG portfolio strategy and providing operating model and real estate advisory services.
Our project lead commented: “The Americas & EMEA projects showed Incendium at our best. We built deep trust with the client team through thoughtful stakeholder communication and delivered the project entirely remotely due to COVID restrictions. The RFP outcome thoroughly suited the client’s needs, setting them up to adapt their FM service delivery as their portfolio requirements evolve in the future.”
