Delivering a transformational programme for
NHS Property Services

As NHS Property Services (NHSPS) formed, it faced challenges in consolidating accurate and consistent portfolio data. It had inherited multiple information systems as well as inconsistent business processes and standards to effectively manage a 3,500 asset portfolio.

We needed to focus on capturing data and delivering the tools and the organisational capability to manage a complex asset portfolio.

To allow NHSPS to be able to proactively manage its portfolio, ensuring that assets were productively utilised, their value recognised, and any surplus assets repurposed to deliver funds to support front line activities within the NHS.


  • Procuring systems at speed whilst conforming to the constraints of formal government procurement processes.
  • Simultaneously delivering complex technology and process transformation programmes whilst the organisation was undergoing significant change and restructuring across all functional areas.
  • With limited leverage over external stakeholders and tenants the team needed to win respect and trust in order to influence and deliver on their objectives.


  • Incendium implemented a range of initiatives over a multi-year assignment to support the NHSPS Board with their transformation:
    1. Established a PMO team to manage the complex processes of data capture and lease regularisation.
    2. Sourced a team of functional specialists to support a multi-workstream transformation programme across Technology and Asset Management functions.
    3. Worked as an extension of the NHSPS and Department of Health, providing executive leadership in the delivery of a number of high profile initiatives positioning NHSPS as a centre of excellence for Property expertise within the NHS.


Collection and validation of portfolio data
Formalisation of portfolio lease documentation
Validated and secured £350m of annual income
Vacant space identified in the portfolio 80,000 m2
Nominated for APM Programme of the Year Award 2017


Enable growth and change:

Procurement of IT systems to manage
a complex portfolio.

Leverage actionable insight:

Procured and operationalised a lease
administration system, providing
NHSPS the data and tools to
proactively manage its portfolio and
quantify the value of its assets.

Enhance financial performance:

Validated and secured £350 million
of annual income and £107 million
rental receipts.

Improve decision making:

Identified 80,000 m2 vacant space
within the portfolio.

Enhance financial performance:

Facilitated the validation of and
collection of FM service charges
across the portfolio.